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AxisDelta Home Usage Terms

Deltaweb Legal

Axis Delta - Acceptable Policy Framework

We reserve the right at our discretion to make changes to this policy at any time. Please review this page periodically for changes. If you have any queries concerning the above stated terms and conditions then please contact us. All terms apply simultaneously and are mutually indivisible.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

General Service Level Agreement View HTML

Service Level Agreement
Note: We reserve the right at our discretion to make changes to this policy at any time. Please review this page periodically for changes. If you have any queries concerning the above stated terms and conditions then please contact us.

Coverage
This website availability Service Level Agreement is applicable to you if you have purchased ANY hosting plans, domain services, shared hosting services, dedicated servers, or any outlined service provided by us on AXISDELTA website ["Service"] and you are in good financial standing with AXISDELTA

Service Level
AXISDELTA strives to have network connectivity available for http access by third parties 99.9% of the time ["Web Site Availability"]..

Zero Liability of Merchant
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time

Availability of Services
Subject to the terms and conditions of this agreement AXISDELTA shall try its level best to offer the dedicated services throughout the term of this Agreement. You, however agree that from time to time the services may be inaccessible/ inoperable for any reason, including, without any limitation:

equipment malfunctions; and

causes beyond the control of AXISDELTA or that are not reasonably foreseeable by AXISDELTA, including, without limitation, failure or interruption of telecommunication or digital transmission links, network congestion, hostile network attacks or other failures; and

periodic repair procedures or maintenance that AXISDELTA may undertake from time to time.

You agree AXISDELTA has no control of availability of services on a continuous and/ or uninterrupted basis.

You further agree that as a normal course of its business, it may be really necessary for AXISDELTA to migrate its servers. As a result, even though you may have a dedicated IP, You may be assigned a different IP number. AXISDELTA does not warrant that you will be able to consistently maintain your allotted IP numbers.

AXISDELTA offers a service uptime guarantee for the Services of 99.9% ("Service Uptime") of available time. If AXISDELTA fails to maintain this level of service availability, you may contact AXISDELTA for further follow up for that month. The credit may be used only for the purchase of further services and products from AXISDELTA, (excluding applicable taxes), this service is not available for our dedicated server clients. The credit, however, does not apply to service interruptions caused by:

errors caused by You from custom coding or scripting, at your end; or

causes beyond control of AXISDELTA or that are not reasonably foreseeable by AXISDELTA; or

periodic scheduled repairs or maintenance AXISDELTA may undertake from time to time; and

outages that do not affect the appearance of the website but simply affect access to the site such as email and FTP; or

outages related to the reliability of certain programming environments.

FTP Backup
You agree and acknowledge that from time-to-time the FTP Backup services may be inoperable or inaccessible for any reason, including without any limitations whatsoever:

periodic repairs or maintenance procedures that AXISDELTA may undertake from time to time,

equipment mal-functioning's

causes beyond control of AXISDELTA or that are not reasonably foreseeable by AXISDELTA , including, without limitation, failure, interruption of digital transmission or telecommunication links, network congestion, hostile network attacks, or other failures.

Storage and Security
At all times, you shall bear full risk of damage and loss to your website and all of your website content. You are entirely responsible for maintaining the confidentiality of your password and account information. You agree you are solely and exclusively responsible for all acts, omissions and use under and charges incurred with respect to your account or password or in connection with the Site or any of your web site content displayed, transmitted, linked through or stored on the Server. You shall be also being solely responsible for undertaking measures to:

maintain independent archival & backup copies of Your site content,

ensure the confidentiality, security and integrity of all Your site content transmitted through/stored on AXISDELTA servers,

ensure the confidentiality of your password.

prevent any damage/loss to Your site content;

AXISDELTA RIGHTS
AXISDELTA explicitly reserves the right and sole discretion to:

modify its pricing, if desired by AXISDELTA from time to time;

establish guidelines and limits concerning the use of the services;

terminate Your use of services for use of our services to unnecessarily/illegally harass AXISDELTA or third parties, non-payment of fees for our services, activities designed to embarrass, defame, harm, threaten, abuse, slander/ stalk third parties, activities prohibited by the laws of India and/or foreign territories in which You conduct business, activities designed to encourage unlawful behavior by others, such as terrorism, child pornography, hate crimes, activities that are tortious, obscene, vulgar, invasive of the privacy of a third party, ethnically, racially, or otherwise objectionable in the sole opinion of AXISDELTA or declared by the law of land, activities designed to harm minors in any way, activities designed to impersonate the identity of a third party, and other activities whether lawful/unlawful that AXISDELTA determines, in its sole discretion, to be harmful to its other customers, reputation or operations;

terminate Your use of services if Your use of services results in, or is the subject of, legal action or threatened or proposed legal action, against AXISDELTA or any of its affiliates/partners, without considering for whether such legal action or threats or proposed legal action is eventually determined to be with/without merit; and

terminate Your use of services at any time and for any reason if deemed reasonably necessary by AXISDELTA

Restrictions
Credits shall not be granted to you by AXISDELTA in the event that you have no Website Availability as a consequence of (a) Scheduled maintenance, (b) Your behavior or the performance or failure of your equipment/facilities/applications or (c) Circumstances beyond AXISDELTA 's reasonable control, including, without limitation, acts of war, any governmental body, sabotage, insurrection, embargo, fire, flood, strike, act of god or other labor disturbance, delay or interruption in transportation, interruption, delay or unavailability of telecommunications or third party services (including DNS propagation), failure of third party hardware/software or inability to obtain raw materials, supplies or power used in or equipment needed for provision of your website.

AXISDELTA forbids the use of scripts or software run on its servers that cause the server to load beyond a reasonable level, as determined by AXISDELTA.

You shall at all times use the services as a conventional and/or traditional web site Particularly by way of example and not as a limitation, you shall not employ our services as a storage or instrument for storing or placing archived files and/or material that can be downloaded through other web sites.

Support Boundaries
The Skype Chat with customers/clients is only for basic help. Please do not provide your sensitive information to our agents/executives etc like login details, passwords, banking info etc on Skype Chat. You may also not make any commitments on Skype chat. All such commitments, disclosures and interactions with our team would solely be at your own risk and AXISDELTA do not deem valid or vouch for the authenticity of all such interactions. AXISDELTA recommends that for all complex and advanced issues customer duly raise a ticket by logging into their member control panels.

Limitations
Online issues and problems occur constantly. There might be occasions when you are unable to access your website or any other service. This is not necessarily due to AXISDELTA. Possibly your Internet Services Provider (ISP) is experiencing technical difficulties, or there might be a routing problem between your ISP and AXISDELTA, making communication difficult or even impossible. We cannot bear the responsibility of such problems and are not at all liable to lend ourselves to redressals of any sort. Our team of monitoring agents determines the uptime of our service, and not any single client's experience.
© TEKNIX | ALL RIGHTS RESERVED

AXISDELTA.COM/NET/ORG is an interim brand and direct subsidiary of M/S TEKNIX

All copyright, privacy policy & intellectual property notice are directly by the parent company.

Any disputes are subject to Kolkata, WB jurisdiction only & communication language must be in English only.

The general SLA from DELTAWEB desribes the basic level acceptable policies for using services or buying products from our website, explanations on some terminologies used in our content as well as common guidelines followed by us while provisioning our services/products towards clients.

Terms of Service for Customers

This section contains Terms of Service as determined by AXISDELTA applicable to all customers for provisioning products or services. Please familarize yourself with our usage terms as any violation will lead to suspension of your account untill manual review from our support staff is performed. Further this is also to notify that all agreements apply simultaneously and are mutually indivisible.

Customer Master Agreement Download PDF

This is the main Customer Master agreement that would apply to you as our Customer. Apart from this Master Agreement, the following Product Specific Agreements may also apply to you depending on the Products and Services you buy.

Registrar Registrant Agreement for Domain Names # Download PDF

This represents the Agreement between the Registrant (Owner) of a Domain Name and the Registrar. If you register a domain name through us, this Agreement will apply to the person whose information you filled in the Owner section during the Registration process. # Registrant shall further endeavor to familiarize themselves with the Registrant Rights and Responsibilities applicable while registering gTLDs.

Customer Agreement for Domain Names Download PDF

This represents an addendum to the Customer Master Agreement between yourself and us for Domain Registration.

Customer Agreement for Web Services Download PDF

This represents an addendum to the Customer Master Agreement between yourself and us for Domain / Mail Forwarding and Managed DNS.

Customer Agreement for Digital Certificates Download PDF

This represents the Customer Agreement for Digital Certificates

Customer Agreement Windows Hosting Download PDF

This represents the Customer Agreement for Windows Shared Hosting.

Axis Espresso - Linux Hosting Service Agreement Download PDF

This represents the Customer Agreement for Linux 100MB Shared Hosting.

Axis Cappuccino - Linux Hosting Service Agreement Download PDF

This represents the Customer Agreement for Linux 5GB Shared Hosting.

Axis Enterprise - Acceptable User Policy Download PDF

The AUP of Axis Delta aims to clearly outline the purposes for which our customers CANNOT utilize our hosting services and position data on our network servers.An Acceptable Use Policy (AUP) is a set of rules and conditions compiled by a network, system or a website owner. These rules explicitly define and restrict the ways in which the respective network, system or website may be used.This Acceptable Use Policy (AUP) is an integral part of the Web Hosting Terms of Service which each customer agrees to abide by when signing up for an account with our web hosting company. Any violation of this AUP will be deemed a violation of our Web Hosting Terms of Service.

Axis Enterprise - Service Level Guarantee Download PDF

The Service that is subject to the following agreement is provided by Axis Delta in association with LiquidNet Ltd., a company registered in the United Kingdom, registration No. 4654498. Axis Delta and LiquidNet Ltd. will be referred to as Axis Delta for the sake of brevity in this document.As a Customer of our Services, you need to be aware that, when signing up for an account with Axis Delta, you accept and agree to abide by our Web Hosting Service Guarantee and our Acceptable Use Policy (AUP). The Order Form completion of the Service represents the electronic signing of these two documents.

Axis Enterprise - Starter, Business, Corporate & Enterprise Packages Download PDF

As a Customer of our Axis Enterprise Hosting Services, you need to be aware that, when signing up for an account with Axis Delta, you accept and agree to abide by our Web Hosting Terms of Service (this document) and our Acceptable Use Policy (AUP). The Order Form completion of the Service represents the electronic signing of these two documents automatically for all/any hosting packages under Axis Enterprise Hosting.

Axis Enterprise - VPS Hosting Terms of Service Download PDF

When signing up for a VPS hosting account with the Provider, the Customer agrees to abide by the rules and provisions explicated in these VPS Terms of Service, as well as all their coherent policies (Order Verification Policy, Acceptable Use Policy, etc.) mentioned herein.

The Customer of our Services should also be aware that when signing up for a VPS hosting account with the Provider, he/or she agrees to position data on our servers and make it accessible to the wide internet public. In this respect, the Customer understands and agrees that it is beyond the power of the Provider to restrict any public access to this data and guarantee the security of the Customer’s files. The Customer, therefore, is completely in charge of protecting his/her web content on our servers and should consider carefully each piece of information before uploading it to his/her newly allocated VPS server space. We highly recommend that Customers avoid publishing online personal data that could be abused.

Terms of Service for Resellers

This section contains Terms of Service as determined by AXISDELTA applicable to all Resellers for provisioning products or services to their customers. Please familarize yourself with our usage terms as any violation will lead to suspension of your client account untill manual review from our support staff is performed.

Reseller Master Agreement Download PDF

This is the main Reseller Master agreement that would apply to you as our Reseller. Apart from this Master Agreement, the following Product Specific Agreements will also apply to you.

Reseller Agreement Extension for Domain Names Download PDF

This represents an addendum to the Reseller Master Agreement between yourself and us for Domain Registration.

Reseller Agreement Extension for Web Services Download PDF

This represents an addendum to the Reseller Master Agreement between yourself and us for Domain / Mail Forwarding and Managed DNS.

Reseller Agreement for Digital Certificates Download PDF

This represents the Reseller Agreement for Digital Certificates.

Reseller Agreement for Hosting Download PDF

This represents the Reseller Agreement for Hosting.

Showcase

Client Speak

"We are running our entire web-hosting & domain business on a white label reseller platform powered by Axis Delta since last 6 years, we are happy with their services and will continue to do business with Deltaweb"

Chiranjib karmakar | CEO

www.arcssolution.com

"Outstanding support with a standard complaince factor of guranteed response time ranging maximum 59 min. I shifted my server to Axis Enterprise edition and uploaded huge video files for web streaming. Most definitelty one should go for their Deltaweb Enterprise series of servers. I recommend Axis Delta and will do more business with them in future".

Sanjoy Banerjee | Classical Vocalist

www.sanjoybanerjee.com

"Real professional guys. I am very happy with their services, fully automatic product provision that makes life easy with wide range of internet products at very competitive and affordable pricing. I highly recommend Axis Delta to organizations who want the best ITES solution along with quick implementation. This is one company that delivers their promise to every word".

Sanjay Parolia | CEO

www.eventustech.in

"We have been with Axis Delta since begining & our entire internet presence including custom web applications are built by them from scratch. My company will continue business relation with these guys and definitely recommend them with praise."

Abhirup Sen | Partner

www.solutionsmedia.org

"They have guided me step by step in making my personal website live within very short time as well as created a beautiful design along with embedded video, that I currently showcase to event organizers. My experience with Axis Delta has been very nice and friendly."

Sanchita Banerjee | Odissi Danseuse

www.sanchitabanerjee.org

"Excellent service by Axis Delta. Not only they have been instrumental in providing us the technology platform that hosts our site but they have also created some customized system for downloading information for our students. We will continue our association with this company."

Dr. Prof. R. Dattagupta | Director, Jadavpur University

www.cadcentreju.org

"Very competent and tight organization. My site was developed within one week and made cross browser compatible. They have gone out of way to create satisfaction and have developed a cool GUI for my brand. I wish them best and will continue business with them."

Joshua Bowen | CEO

www.modern-help.com

"They have always been very nice with me and I am fully satisfied with performance of Axis Delta. My website was made in record time and in times of crisis I know I can always fall back. Surely I recommend their services to experience a difference."